Contact Us & Support

Admin and Sales Desk: +1 248.357.2200
Email: sales@winspc.com
Standard office hours: Monday – Friday, 9:00 a.m. – 6:00 p.m. EST USA

Outside the USA: Connect with a regional reseller near you

Support Desk: +1 248.447.0140
Email: support@winspc.com
Standard support hours: Monday – Friday, 9:00 a.m. – 6:00 p.m. EST USA

Remote Support Sessions:
Click here for a Citrix GoToAssist session
Click here to download the WinSPC TeamViewer client
Click here to download the WinSPC TeamViewer client (zipped)

The support desk will be closed the following days in 2022-2023:

Monday, September 5, 2022
Thursday, November 24, 2022 and Friday, November 25, 2022
Friday, December 23, 2022 and Monday, December 26, 2022
Monday, January 2, 2023
Monday, May 29, 2023
Tuesday, July 4, 2023 and Wednesday, July 5, 2023
Monday, September 4, 2023
Thursday, November 23, 2023 and Friday, November 24, 2023
Monday, December 25, 2023 and Tuesday, December 26, 2023

If you’re having trouble, reference the WinSPC Knowledgebase where you’ll find answers to commonly asked questions about WinSPC.

Protect Your Investment with Extended Service Coverage (ESC)

What do you expect from your software? Production-critical availability? The flexibility to quickly implement changes? Low total cost of ownership? Whatever your expectations, getting the most out of your solution makes all the difference. We can help you transition from implementation into a successful real-time SPC program and provide your team with the ongoing expertise to get the most from your solution every day.

Standard Service Coverage

Our Standard Service Coverage is ideal for single-facility deployments that require periodic technical support during standard business hours. Service includes:

Unlimited telephone and e-mail support Monday–Friday, 9:00 a.m.–6:00 p.m. ET (excluding holidays)
Remote connection diagnostic assistance when needed
Free maintenance and enhancement releases for licensed software

Enhanced Reporting Coverage

The Enhanced Reporting Coverage is designed for customers requiring detailed access to support information. This level of support is appropriate for companies with multiple facilities or teams that need to coordinate deployment and service activities across an enterprise. Enhanced Reporting Coverage is provided on an annual basis and augments our Standard Service Coverage. Services include:

Monthly or quarterly performance and progress reports
A centralized point-of-contact for your support-related activities
Consultation regarding new release updates, fixes, and features/benefits

24×7 Support Coverage

Our 24×7 Support Coverage is designed to extend customer access to technical support beyond standard business hours. This scenario is often a requirement for enterprise-wide or international deployments. 24×7 Service Coverage is provided on an annual basis and augments our Standard Service Coverage. Services include:

24×7 technical support (including holidays)
15-minute response to reported incidents regarding licensed software

Customer-Specific Code Base Service

This level of support is designed for customers who incur substantial costs or system disruption when upgrading or recertifying software. The Customer-Specific Code Base Service permits customers to remain indefinitely on a chosen software version and to receive continued support of that version. Customer-Specific Code Base Service is provided on an annual basis and augments Standard Service Coverage. Services include:

Customer’s licensed version code base, code base development tools, documentation, and test platforms are maintained by DataNet exclusively for your application regardless of the evolution of DataNet tools and product lines
10 hours per year of custom development services
Reduced rates for additional development services, such as maintenance and feature release upgrades to custom code bases

Production-Dependent Service Coverage

This level of support is designed for customers whose production is dependent upon the continuous operation of WinSPC. Production-Dependent Service Coverage provides software release capacity on a 24×7 basis. Production-Dependent Service Coverage is provided on an annual basis and augments Standard Service Coverage. Service includes:

24×7 technical support, including engineering and development escalation
15-minute response to reported incidents regarding licensed software
24×7 software releases issued for production-down scenarios
Customer’s licensed version code base, code base development tools, documentation, and test platforms are maintained by DataNet exclusively for your application regardless of the evolution of DataNet tools and product lines
Production-down event becomes the highest priority activity for DataNet technical services personnel until production capability is restored